RollMaster Software is rolling out a new integrated solution designed to allow clients to automatically connect with their customers for appointment reminders and installation scheduling changes via text messaging. The goal of the integration is to keep install crews busy installing by avoiding down-time from cancellations.
“RM Text Alert makes it simple for our customers to send clients installation reminders helping to avoid costly last-minute cancellations and keeping crews working. Wasted time, wasted money, and wasted material is something we can all agree we’d like to experience less of and this value-added integration really helps to minimize these occurrences,” said Kelly Oechslin, Product Marketing Manager for RollMaster Software.
The new app comes with a Dashboard and functionality that also allows for direct text communication with customers as replies, or even text messages from customers that come in directly rather than via a phone call. This includes managing rescheduling or cancellation requests prior to the day of the originally scheduled installation. Also, message threads are easily organized for quick and easy communication, and initial appointment reminders are integrated with RollMaster Software to customize messaging with the client’s name and address.
For more information, visit rmaster.com.