The National Wood Flooring Association (NWFA) is the leading trade association representing the hardwood flooring industry. With a mission to unify and strengthen the wood flooring community, we set the industry standard through education, technical training, networking opportunities, advocacy efforts, and widely recognized publications and resources.
We have an amazing opportunity for an experienced Leader of Technical Services to play a critical leadership role in advancing NWFA’s mission within the hardwood flooring industry.
We offer a generous benefits package including health insurance paid at 100%, dental, vision, life, disability coverage, paid time off, and a Simple IRA retirement plan. This position has the opportunity to be a remote role and will travel approximately 25% of the time.
Requirements for our Leader of Technical Services:
- 5+ years of hands-on experience with unfinished and pre-finished wood floor installation and sand and finishing required;
- Strong technical expertise and the ability to clearly explain technical subjects.
- 3+ years experience coaching and leading a team
- Bachelor’s degree preferred;
- NWFA Certified Professional designations required;
- Strong public speaking and teaching ability required;
- Strong Microsoft Office skills.
Responsibilities for our Leader of Technical Services:
- Serving as Subject Matter Expert for all external and internal communications related to the wood flooring industry; Representing NWFA by speaking at industry events, conferences, and trade shows;
- Reviewing and updating technical publications, training manuals, and resources to ensure accuracy and alignment with industry best practices;
- Serving as technical editor for Hardwood Floors Magazine and act as the technical spokesperson to the media;
- Coaching and developing team members to ensure engagement and retention of all staff members;
- Monitoring individual goals and coaching team members to achieve results;
- Addressing performance and behavior issues within the team;
- Ensuring resources, timelines and expectations of direct reports and 3rd party technical resources align with business needs to deliver exceptional results;
- Providing technical support through the member technical call support line;
- Overseeing and expanding NWFA Manufacturer Certified Professional programs (NWFA/NOFMA Factory Finished/Unfinished Certification, RPP and Refinishable Program);
- Tracking and analyzing short-term and long-term key performance indicators (KPIs) for technical services programs;
- Developing key industry partnerships to advance the organization’s mission and secure support/materials for training events and Expo;
- Reviewing all manufacturer mill inspection reports for the NWFA/NOFMA certification program;
- Updating NWFA/NOFMA standards and represent NWFA on standards committees (e.g., ANSI/HPVA EF 2020, UL PCR Part B: Flooring).
Click here to apply for this position.