Bona Seeking Training Specialist (Manalapan, NJ or Charlotte, North Carolina)

Bona US is always seeking qualified and highly motivated individuals. Starting a career at Bona provides the opportunity to work for a company with strong purpose and values, a concern for the environment and a goal of enriching lives.

Our Purpose: Enriching Lives and Unleashing Potential. One Employee, One Customer, One Floor at a time.

Our Core Values : Professional, Concerned, Respect, Innovation

Bona offers:

  • Competitive Salary
  • Competitive Benefits package that includes medical, dental, vision, disability and life insurance and 401(k) matches
  • Vacation and personal time package that provides a work/life balance. We work hard, and we also play hard.
  • Career advancement opportunities
  • The chance to work with a leading, global manufacturer impacting the lives and homes of our customers on a daily basis.
  • Opportunity to be innovative, challenged and part of an emerging company and the start of something big!

About the Tech and Training Specialist Role:

The Technical and Training Specialist is responsible for providing technical and hands-on training and demonstrations, and educating professional hardwood floor contractors, distributors, colleagues and consumers on Bonaā€™s complete line of machines, abrasives, adhesives, stains, finishes and maintenance products. This position is also responsible for providing technical phone and email support, facilitating Bonaā€™s contractor training schools, testing products and providing customer support throughout the organization and industry. Individuals are also required to stay up-to-date on the evolving technical knowledge for industry products, regulations and trends.

QUALIFICATIONS

EDUCATION REQUIREMENTS:

Minimum of a high school diploma; college degree or equivalent work experience preferred.
(Preferred) Formal training and experience in hardwood floor installation and maintenance, technical support, and/or sales. Ability to work with hands.

CREDENTIALS:

  • Must have 1-3 years of relevant professional experience.
  • Must demonstrate self-motivation, enthusiasm, organizational skills, and be goal-oriented.
  • Must demonstrate effective verbal and written communication, and group presentation skills.
  • Proficient computer skills; Excel, Word, PowerPoint
  • Must be able to travel as needed (approx. 50%)
  • Must be able to lift and carry at least 80 pounds

ESSENTIAL FUNCTIONS

RESPONSIBILITIES:

  • Provide accurate technical support via the phone and email for all customer inquiries.
  • Keep detailed documentation of all support interactions via SAP C4C process.
  • Train and educate hardwood floor contractors, distributors and other industry professionals.
  • Facilitate, lead and/or assist with Bona Training Schools (4-Day, BCCP, Distributor, Advanced).
  • Assist in the testing of products and the reporting of results in a timely and conclusive manner.
  • Support the hardwood floor industry, Bona sales teams, and related events and activities; including, but not limited to trade shows, industry training schools, and Bona regional training center activities.
  • Maintain up-to-date technical knowledge of industry products, regulations and trends.
  • Review current operating procedures, identify areas of improvement, and implement more effective measures as needed.
  • Develop new operating processes as they pertain to daily technical support and training activities.
  • Develop mutually beneficial, respectful and effective relationships with peers to ensure seamless coordination between departments, maximize synergy, and maintain a shared vision, strategy and focus.

Contact alissa.stark@bona.com to apply.

EOE
Job Type: Full-time