Position Overview
- Outside sales for a high-quality, hardwood flooring manufacturer
- Paid product and industry knowledge training provided
- Territories: California and Nevada
- Starting salary is $65,000/yr + commission
- Territory includes one medium-sized customer
The position of Outside Sales Representative is a full-time position, occasionally requiring extra time beyond the regular 40-hour work week and frequent travel. This position requires knowledge of our company’s production process, products, and order processing. Additionally, this position is the face of the company, and as such, this person will be required to fortify relationships with established customers in addition to seeking out and identifying potential new customers.
This role is responsible for selling and introducing new products or services to established and new customers by providing exceptional customer service. The Outside Sales Representative will communicate with customers in person, via telephone, or email to provide pricing quotes, lead times, product knowledge, and alternative product options.
The position of the Outside Sales Representative works with the President, Secretary/Treasurer, Customer Service/Sales Representative, Mill Superintendent, and Accounting Assistant to manage all duties listed below.
Duties
Sales
- Close sales
- Achieve quarterly quotas
- Upsell all Muscanell products
- Research accounts, identify key players, and generate interest
Manage customer accounts
- Maintain and expand customer database (ABAS)
- Reach out to customers regularly to resolve issues before they become a problem and increase sales with more contact
- Visit regularly
- Fulfill customer requests (brochures, samples, etc.) and follow up to ensure requests are being met in a timely manner
- Ensure customer showrooms are stocked with current displays and samples
- Maintain proper documentation of customer issues, quotes, orders, shipments, and other communications
Manage leads
- Communicate regularly with potential customers
- Create and ensure completion of checklist with each prospect
- Coordinate sending of informational material as needed
New customer creation
- Source new sales opportunities through inbound, lead follow-up, and outbound cold calls
- Identify potential new customers and make introductions
- Utilize introductions to open new accounts
Customer Service
- Communicate with customers in person, email and phone regarding quotes, orders, shipments, and product questions
- Work with Customer Service/Sales Rep, President, Secretary/Treasurer, and/or Mill Superintendent on quotes, orders, changes, customer issues, etc.
- Coordinate with warehouse on stock, outgoing truckloads, transfer sheets, etc.
- Complete special customer requests (brochures, samples, etc.)
- Practice conflict resolution with customers in a timely and courteous manner
- Travel often to support customers
- Train customers on products through demos, tours, and informational meetings
Collaboration with mill/office
- Collaborate with Customer Service/Sales Rep to close deals
- Collaborate with Customer Service/Sales Rep and Secretary/Treasurer on BOL creation
- Ensure BOLs are delivered to the warehouse before outgoing shipments leave the mill
- Review customer invoices created by Accounting Assistant
Market trends
- Provide market feedback, insight, and suggestions for continued territory growth and development
- Stay up to date on new products available, changes in the market, and specs
- Aid company-wide marketing efforts
Foster teamwork by supporting company events
Other responsibilities as assigned
Experience
- Proven success in outside sales, B2B sales, or technology sales with a track record of meeting or exceeding targets
- Strong management skills with experience overseeing territory sales or account portfolios
- Excellent negotiation, communication, and customer service skills to build lasting client relationships
- Ability to conduct product demos effectively and identify upselling opportunities within existing accounts
- Experience in cold calling, direct sales approaches, and inside/outside sales strategies
- Analytical mindset with the ability to interpret sales data for strategic decision-making
- This role is perfect for motivated professionals eager to make an impact through proactive business development and exceptional customer engagement. Join us in driving growth while sharpening your management capabilities in a supportive environment that values your success!
Benefits:
- Cell phone reimbursement
- Company car
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Paid training
- Retirement plan
- Travel reimbursement
- Vision insurance
- Work from home
Work Location: On the road
For more information or to apply for this position, please submit a resume and cover letter to info@muscanell.com.