Search Articles:

5 Wood Flooring Installation Sins

By Kim M. Wahlgren
June/July 2007
print  Print          Download PDF

There isn't a wood flooring installer in the business who isn't guilty of taking a shortcut or two on the job site from time to time. The good news is that laying wood floors isn't rocket science. The bad news is that when you take shortcuts, there's plenty that can go wrong. Fortunately, most of the problems are easily preventable with a little diligence on the part of the installer. Following are five of the most common mistakes contractors make when installing wood floors.

See if you are guilty of any of these installation sins, and find out how to reform your ways.

1) Not Checking Moisture

Moisture (or sometimes the lack of it) is indisputably the No. 1 cause of wood flooring problems. Moisture by itself doesn't always have to be a problem—if the wood flooring installer takes the right steps to handle it.

Unfortunately, many installers don't. A common scenario might look like this: A contractor in Michigan has solid strip flooring delivered to the job site in the middle of winter. It came from a reputable distributor, who kept the flooring in a climate-controlled warehouse. Due to job-site delays, the flooring sits on the job site, where the heat is running, for a month. The contractor installs it, the floor looks great, and he gets paid. The next winter, he gets a phone call from the unhappy customer: The flooring has big gaps between the boards.

The likely cause is that while on the job site, the flooring acclimated to the extreme dry conditions of winter. When it then acclimated to the other extreme, an especially humid Michigan summer, it swelled, crushing the edges of the boards. The next winter, when the flooring dried again, the gaps were bigger than typical seasonal gaps.

How could this have been prevented? When possible, the goal should be to install the flooring at a moisture content (MC) between the two extremes. Lacking that, allowing for some expansion by not nailing the flooring as tightly as possible and also perhaps including occasional "washer rows"—where washers help space out the rows—would have given this floor a little more room to expand (see the sidebar "Room to Grow").

There are endless other examples. Maybe the flooring was installed during a sticky Georgia summer before the HVAC was running, and when the air conditioning was turned on, large gaps appeared between the boards. Perhaps a floor was installed over a slab that hadn't cured, and the boards cupped. Moisture problems are too varied to deal with in detail here, but following are some basic steps to avoid the cardinal sins of moisture (for more detailed information, see the "NWFA Technical Manual Chapter A100: Water and Wood"):

• Take MC readings of the flooring and subflooring before you start installation—they should be within 4 percentage points of each other (2 percent for flooring wider than 3 inches).

• Make sure all windows and doors are installed, all wet trades such as drywall and painting are completed, and the HVAC system is operating.

• Measure the temperature and relative humidity (RH) at the job site. They should be at "normal living conditions" (typically between 30 and 50 percent RH and between 60 and 80 degrees Fahrenheit), or whatever the normal living conditions are in your particular region.

• Inspect the exterior of the house to make sure that gutters and downspouts are in place and that the grading around the house drains water away from the foundation (the minimum slope is 6 inches over 10 feet).

• Use the recommended moisture retarder for the flooring you're installing.

• When you're concerned about moisture, engineered flooring is a wise choice—it isn't impervious to moisture, but it's much more stable.

Perhaps the most important step of all is educating the customer that wood is a natural material. It will swell and shrink as it gains and loses moisture with the seasons. Seasonal gaps are normal (giant gaps in which you could lose small pets are not).

2) Not Preparing the Subfloor

What do the following problems have in common?

1) a floating floor that has so much deflection, things on the end table shake when you walk by

2) a prefinished solid floor that has overwood only in a few spots

3) a glue-down floor that has loose areas

4) a solid strip floor that squeaks in one or more places.

As it says in the headline above, these can all be caused by not preparing the subfloor. Likely causes include (in the same order):

  1. not flattening the subfloor
  2. not cleaning blobs of drywall compound off the floor
  3. not cleaning a contaminant off the slab
  4. not checking the plywood for flatness, or installing over an inappropriate subfloor, such as particleboard.

The industry mantra for subfloors is that they should be clean, flat and dry. The "dry" part goes with the moisture discussion above. "Clean" means that all job-site debris is swept or scraped off, and also, for slabs, that there isn't anything on the slab that will interfere with adhesion (if there is, an old buffer with a hard-plate and a low-grade sandpaper, like 30 grit, can be used to abrade the surface). "Flat" (not "level") means that the subfloor is within the most recent industry standards: for floors with mechanical fasteners 1 1/2 inches or longer, 1/4 inch in 10 feet or 3/16 inch in 6 feet. For floors with mechanical fasteners less than 1 1/2 inches or glue-down floors, it's 3/16 inch in 10 feet or 1/8 inch in 6 feet. Subfloors that aren't flat enough must be fixed before floor installation. For plywood subfloors, that might mean using asphalt shingles or layers of plywood to fill in the low spots. For slabs, that usually means using an approved leveling compound and/or grinding down the high spots.

A word that should probably be added to "clean, dry and flat" is "appropriate." Many problems happen because the subfloor is inappropriate for the wood flooring installed. For example, in North America, most solid floors aren't recommended for installation directly to slabs. Particleboard is inappropriate for almost any wood flooring (except floating floors) because it has no holding power. When in doubt about the type of subfloor, ask the wood flooring manufacturer.

For more on subfloor prep, see the Hardwood Floors articles "Building A Foundation" (on preparing a plywood subfloor) from the April/May 2006 issue and "Be Prepared" (on subfloor prep for slabs) from the February/March 2003 issue.

3) Lazy Layout

How familiar is the following? The crew arrive to install flooring throughout the first floor, measure an equal distance off two ends of one wall of the foyer, snap a line and start banging the flooring in. They go off that line to start in the adjoining kitchen. It's standard practice for many crews, but it might cause big headaches as they keep installing. The kitchen flooring runs into the dining room and a long hallway, and the flooring is now crooked to the entire hallway. In front of the large patio doors, it's a full 2 inches off. At the doorways to the bedrooms, the flooring has to be cut at 87 degrees instead of 90. Not only is that a hassle for the installer, it also looks bad.

Everyone knows that most rooms in a house aren't perfectly square. Wise installers find out ahead of time and plan ahead so their floor will look the best in the places where it matters the most. Oftentimes they'll snap their starting lines along the longest, most continuous run of flooring in the house. Then they'll use trammel points, 3-4-5 triangles or lasers to transfer their lines into adjoining rooms, seeing how the flooring will line up at focal points and adjusting the lines if necessary. (See the "Quick and Easy Layout" sidebar.)

Great installers also plan to avoid awkward partial boards, like an extremely narrow piece, at the top of the stairs, next to a wood vent or where the field butts up against the picture-framing around the fireplace. They plan the layout for the entire project before one backer board is hammered down. It may seem time-consuming, but it results in a more professional job without any nasty moments—the kind where you get to a certain area while installing and say, "Uh-oh."

Finally, another layout mistake happens when a contractor has a large room and just starts installing at one wall, covering the whole room in that same direction. Since solid wood flooring expands in the direction of the tongue, it's a better idea to start installing in the middle of the room, using spline to change the direction of the flooring. That way, the expansion travels evenly in both directions.

4) Bad Racking

Once you know how to rack a floor correctly, you see bad racking jobs all over the place, from your friends' houses to the stores at the mall. H-joints and too-close end joints seem to jump right out at you. Racking a floor correctly isn't difficult; it just takes awareness of the right way to do it. When a floor is racked well, no one spot in the floor should catch your attention (or, more importantly, your customer's attention).

Here are the most common racking sins (see the sidebar "Rack it Right"):

• End joints too close together: For standard strip flooring, the latest guideline is the distance between end joints in adjoining rows should be at least three times the width of the flooring when the grade and the material allow.

• H-joints: These happen when end joints line up with one row between them.

• Lightning bolts/stair steps: Whatever you call them, the name describes them—joints that fall evenly spaced in a series of rows such that they have the appearance of a flight of stairs or a lightning bolt. Oftentimes they repeat in a floor when there are the same fixed lengths in a box or a bundle.

There's more to racking than simply where you put the boards. Another common mistake is laying out the floor without paying attention to the overall look. For example, you may see an area where all the boards are light-colored except for one dark board. Even if that board does fit within the grade, it will look out of place. Sometimes you may even come across a board of the wrong species while you're racking. Other times, you'll see a floor that has primarily longer boards, but has one area that is full of shorts. As you rack, keep in mind the appearance of the entire floor. It's wise to open a few bundles or boxes and mix the boards together to help disguise any variations between them and evenly distribute the lengths.

Another racking mistake is not paying attention to focal points. In front of fireplaces, in doorways and at the top of stair landings are places where you'll want a clean appearance to the floor, not a bunch of shorts or a board with a huge mineral streak. So plan ahead to make those areas as attractive as possible.

5) Not Nailing Enough

Maybe the installers don't know any better, or maybe they are trying to cut corners, but not putting enough fasteners in the floor is a common problem. They might put only a couple nails in a board, only nail every other board, or even nail only every other row. They think they're getting away with something—after all, you can't see it—but they put themselves at risk. If anything goes wrong with the floor, their shortcut will be discovered by the most basic inspection, and their lack of fasteners might be blamed for any multitude of problems.

Floors without enough fasteners will be loose, which will cause them to move and make noise. They also are more prone to gaps between boards. Far less common is the problem of too many fasteners, which can crack the tongues and also create a loose floor.

The basic rules for fasteners include:

• Every board must have at least two fasteners.

• There should be a fastener 1 to 3 inches from each board end.

• For standard strip flooring, the preferred fastener spacing is every 8 to 10 inches (up to 12 inches is considered acceptable).

• For plank flooring 4 inches and wider, nailing every 6 to 8 inches is the standard.

• Always follow the directions of the flooring manufacturer.

If you find you don't commit any of these five sins, you've got a good start to a successful wood flooring installation. If you do commit them, it's likely that you'll get sent to contractor purgatory—back on the job site, redoing the floor that you should have installed correctly to begin with.

Additional sources for this article included Frank Kroupa, NWFA; and Mickey Moore, NOFMA: The Wood Flooring Manufacturers Association.

Quick and Easy Layout

The 3-4-5 triangle is a tried-and-true method for snapping a perpendicular line on a subfloor, but trammel points are also a great option and are even easier than measuring the 3-4-5 (for techies, a laser is probably the easiest option of all). All you need are trammel points, some kind of straightedge to attach them to (here, a scrap piece of baseboard ripped down), a pencil and your chalk line. Here are the steps:

1 Snap your line and pick a point on the line (A). From A, scribe an arc in each direction on the line creating two equidistant points. The bigger you make the distances, the better (we're making them small so they're visible in the photo).

2 Move the trammel points farther apart. Then, from one of the points you just marked, scribe an arc on one side of the line roughly where you think your perpendicular line will fall. Then, move to the other point and do the same.

3 At this point, you could snap a line between A and the new point where your arcs intersect (B) and get a perpendicular line. If you have room, though, you can repeat Step 2 on the other side of your line to get another perpendicular point (C).

4 Snapping a line that crosses A, B and C will give you a perfectly perpendicular line.

Room to Grow

Periodically using "washer rows" when you're installing in very low moisture conditions and you expect the floor to expand later (for example, when installing in the middle of winter in the Northeast) can give your floor room to expand without problems. Just be sure to protect the floor when you remove them.

Rack it Right

If you avoid the following three problems, you've got a good handle on racking a wood floor:

Too-Close End Joints


Stairsteps/Lightning Bolts

Kim M. Wahlgren is editor of Hardwood Floors.

        Installation    Layout    Moisture testing    Subfloor preparation        Moisture            installation mistakes    racking    acclimation   


My flooring guy is using a good deal of plywood pieces that are not 4 x 8 subfloor. It is a concrete floor. Building requires 3/8 - another 3/8 with cork. The floor was installed and the hardwood separated within a few days. It was bad enough I had them remove it. I noticed that the areas that they used leftover plywood seemed to be the worst. Seems they wanted to cut corners to pad their pocket. Please tell me if piecing could cause problems? Or your thoughts.
Anne  project manager  2/1/2013 2:47:02 AM

Anne, first the separation issue. Is the separation at the joints of the plywood or overall? I'll assume that it's overall and that the contractor is in fact using exterior rated plywood and not OSB. Moisture is the main culprit in my assumption. If they're "piecing" the subfloor in with scrap material, where did the material come from and how was it stored? Moisture whether in the wood subfloor or the concrete underneath will cause the adhesive to deteriorate and loose bonding capacity, sooner or later. The whole reason to install the subfloor, and I'm assuming that they're installing an engineered, glue down product by your description, is to provide a stable and flat surface over the existing concrete floor. Consequenlty, in my opinion, the more splices that are introduced, the greater the chance for failure. In this case where many pieces are used, are the joints staggered correctly, are the plywood pieces dimensionally sound, and was there any space left between the subfloor pieces for expansion? Except at walls, I would insist that the contractor use full sheets in the field and any pieces used should be no less than 24" in any direction. Even if that means cutting a full sheet a little short to make it work. In the end, it will not create that much more waste. If it were my project, they would be replacing the entire subfloor with full sized sheets where needed that are properly staggered and make sure that there are as large pieces at walls as possible. As project managers, we're in a precarious position in that we are responsible not only to our client and our manager, but we are first line image of our entire organization. The contractor will probably kick and scream at your request, but so be it. If you cut corners, you must take the lumps when you're wrong.
Jim G.  Project Manager  2/9/2013 10:31:17 AM

should u level the floors bfor install on the hard wood floors?
jeff  hardwood flooring  2/13/2013 7:32:36 AM

Hi! I have hardwood flooring in my kitchen, the kitchen and living room are an open layout, but the living room has carpeting. Where the hardwood meets the carpet is starting to tear, there is no cover over where the flooring meets. Is there something I can install over the middle line to keep the carpeting from tearing apart? I thought it was a threshold, but I've researched it and can't find anything close! Thank you!
Jessica    2/15/2013 8:07:31 AM

i am laying hardwood in our hallway and cant find any instruction on how to start and how to deal with the multiple doorways, stair bullnoses and etc....any insight? Thanks
Peter G  Hallway Hardwood  2/15/2013 7:46:02 PM

Hello: We've remodeled our home and added length to our bedrooms. What is the best way to put down hardwood flooring to have the ends of the existing hardwood flooring look correct? The existing flooring is 1 1/2" oak. Thank you.
Gene Splinter  Homeowner/DIY  4/2/2013 12:12:08 AM

I'm beside myself... the installer came today to install new hardwood (southern yellow pine) into my kitchen and hall, to match the existing floors in the LR and 2 bedrooms (1 level Cape). first the planks are wider than the existing but that is my fault for not catching it on the order. that will be fine as I'm using wenge pieces in each doorway just for an added detail. but the installer installed them without staggering them. I didn't realize it until he was almost half done. I called the company and they said it was fine but I'm reading online that hardwood floors should ALWAYS be staggered. I've never seen floors not staggered and worried... not only aesthetically is it not pleasing, I'm concerned what will happen down the road. should I have them take it all up and start over?! should I pay for this or split the cost?
Dianne  Matching Kitchen & Hall  5/7/2013 11:40:27 PM

What is the proper direction to run hardwood flooring by a bay window? Do I go the opposite direction or keep it the same as the rest of the floor? Thank you.
Jim  N/a  5/12/2013 9:38:55 AM

I had oak hardwood flooring installed about 3 weeks ago. Some of the boards are breaking along the length ends. Some broken areas are 4 inches long and this has happened in more than one area. I can also see that more areas will soon break off. Is this a manufacturing defect or installation issue? Thanks!
Julie  Breaking Floor  8/13/2013 2:04:37 PM

I have a client purchasing a large home from a national homebuilder. The 5" plank, engineered flooring was installed after cabinets and was glued down. Initially it looked fine, but then the appliance installers caused a large gouge across probably a length of 2 feet right in the middle of an open area. Guys came back in a pulled up the affected planks, cut new ones to fit the spaces and glued back down. Problem #1: The new "cut to fit" pieces do not have the beveled and dark stained edges that the whole planks have. When this was pointed out, they came along and chiseled the edges down and then crammed the waxy stain crayons into the grain of those edges. Problem #2: This waxy stuff comes off when you rub it and on your socks.... Concern: Even if that crayon stuff stops coming off and the stain covers the edges, won't the edges be more prone to splintering and wearing at a faster rate then the remainder of the floor? How will the normal swelling and shrinking of the floor system be affected by having sections of the floor cut and pressed in, rather than being interlocked with the tong and groove connection? The builer is saying they won't do more, but we want to know what is likely to happen to this floor over time (particularly beyond their one year instal warranty).
Juli  Realtor  9/12/2013 6:03:59 AM

If H-joint is a problem, does the brick parquet pattern inherently flawed?
Ritche  Average DIYer  9/29/2013 1:40:05 PM

I have a new home construction. Hardwood floors were installed 2 months ago. Ever since they were installed when you walk across them they creak a lot all over. I have a conditioned crawl space which was full of moisture when the floors were first installed. 15 days ago they sealed up the crawl space and started running a dehumidifier and conditioning the crawl space with the HVAC system so the crawl space is starting to dry out. The floor is very tight and even raised in some of the joints. Is it OK for the contractor to sand and finish the floors in this condition or do other steps need to be taken?
William Ward  Maintanence Manager  11/6/2013 9:06:20 AM

William: The answer to your question is neatly spelled out on the Contractor blog in this issue. I think you will find the answer if you follow the link. It sounds like it should be done again - probably at the builder's expense. The reason: improper installation/building practices for unsealed/uncontroled crawl spaces (goes against the NWFA installation guidelines).
Stephanie McCarthy  Sales Manager Technical Support Cancork Floor/iCork Floor  11/6/2013 1:34:39 PM

I had a floating floor installed. Some of the planks are right up against the wall. If the opposite end of these sections are off the wall, will the butted up end cause an issue when it expands in the summer?
Dave  n/a  12/2/2013 7:33:30 PM

I am planning to construct a woodshop in Scottsdale AZ. next summer! I will be installing an end-grain wood block floor (either 2"x4" or 4"x6" each). This flooring will be placed over a concrete slab. Although moisture is not generally a problem here, should a sub-flooring be used under the block? I will be using a good wood adhesive to bond the block to the substrate surface. Would I use the same adhesive for a substrates if it were needed? Is their any concern which would warrant a vapor barrier such as a latex sealer over the concrete? Thank you, Thomas
Thomas  Block Wood Flooring  12/17/2013 10:13:38 PM

We moved into our first home a year ago... we have v been doing a lot of renovation since moving in. The latest job we are taking on is remodeling our living room. Removing stained carpet, painting, New trim, refinishing original wood floors, etc. The biggest issue we are having is the way the wood floors were installed. Whoever did it seemed to have left a huge, huge gap between the drywall and the floors edge. This gap is as much as an inch in places. The trim they used is placed down in the gap ask the way to the sub floor and is what appears to be about a 1x 6. We can not for the life of us figure out how to bridge this gap. Any ideas would be greatly appreciated. Thanks
dustin  coast guardsman  12/20/2013 5:52:58 PM

The GC I contracted to do my house used a very inferior quality prefinished floor and the installation has a lot of "H-Joints". The places where the installer face nailed it do not have putty and in the couple areas it has, they've left a smudge. Some boards (about 15 in 1400 SF) are splitting in the middle and the bevel on most seems to be scratched by the nailer/ stapler. He is pushing me to accept the floor claiming that it is common practice to have the floors staggered or with this type of joints. I would like to know if this is acceptable and safe by the trade or if I should pursue this situation by other means. Thank you very much
Dunham  Retired   3/12/2014 8:41:51 PM

I have a 1929 house that had the attic converted into a master suite sometime in the 1960's. After walking up the stairway, it turns back to a long hallway leading to the bedroom. The bedroom covers the entire front of the house--it is 29x11. The hallway forms a "T" with the bedroom, with the bedroom being the top of the "T." Two questions: 1. I assume I should lay hardwood the length of the hallway and then continue into the bedroom with the same orientation. The wood will lay following the short end of the bedroom. Is this the right way to look at this? 2. I am considering a prefinished, floating product with interlocking edges. What should I look for to ensure I am buying a high quality product? Is there high quality in this configuration? Thanks! Tom
Tom  Second floor master suite  3/25/2014 11:14:42 AM

We have purchased a new patio home and their are engineered hardwood floors through out the living area and there are so many dips in the flooring. The builder said they laid water proofing underlay. They are drilling holes in about every 5th board and using an epoxy to fill the gaps. I don't think this is going to work. What should I tell the builder?
Nancy Kirby  Retired  5/20/2014 1:01:54 PM

Hello, I have a wood floor install 2 months ago and my children had splinters from them. in many places I notice more splits and cracks on the wood ( which are potential splinters for us) . - plus all over the first floor there is a lot of stair steps / lightning ... - I also drop my cellphone and it made a dent on the floor, everything we drop, even my 1 year old son's cup, makes a dent on the floor The company wants to replace some of the ranks . I doubt that would take care of the problem ( for obvious reason!) is it the quality of the floor ? what other solution do I have ? Should I let them come and do a partial replacement or a total replacement? please help I feel cheated :(
Nina   2 months old wood floood / splinters  6/9/2014 11:17:12 AM

Can the installer replace planks from the middle of the floor if they are interlocking edges Nina
Nina  replacement of planks   6/9/2014 11:22:46 AM

We're laying hardwood in an older home. While laying the kitchen, we've run into a problem that is driving us crazy. The 3rd row is out @ 1/4 inch...very noticeable. But the 2nd row is square! Any ideas as to what it could be. It's driving us crazy!
Lisa    6/22/2014 3:27:13 PM

Hello, I am planning to install hardwood in a small room on the 3rd floor of my townhouse. The room is one of three bedrooms that meet in a hallway. the stairs leading up to the hallway, the hallway and all three bedrooms are currently carpet. Is it possible for me to lay floors in this room while allowing for future installation of wood floors in the hallway and other rooms if I end up wanting to do that down the road? Thank you.
Cody   Home Owner  7/2/2014 3:34:15 PM

Job Title:
Email (not published):
(maximum 2,000 characters)  

Related Articles: Installation

Q&As: Concrete CSP, Blending Repairs & Calls About Gaps (June/July 2014 - HF Editors)
How can I get my repairs to match better when I lace new flooring into the existing flooring? Even after resanding...

Q&As: Popping Putty, Extra Poly Coats & Installing HDF Floors (August/September 2014 - HF Editors)
We did a job last winter where our installer puttied a select 2 1/4-inch red oak floor. Now that it is June, the...

It Could Have Been Me: Healing After 9/11 at Wood Flooring School (June/July 2014 - Sam Pruyn)
Back in 2007 I attended a Train the Trainer course at the United Brotherhood of Carpenters International Training Center in Las Vegas to be...

The World's Largest Recycled Floor Could Be In Texas (June/July 2014 - Andrew Averill)
Although the Guinness Book of World Records wouldn’t sanction it without a hefty payment upfront, Long is sure the floor his company laid down has to be the largest recycled floor installed on Earth.

Contractor Tattoos His Love For Wood Flooring On His Back (June/July 2014 - Andrew Averill)
The best contractors will say they love what they do, but do they have a tattoo to prove it?

Wood Floor Cupping: Why Does it Happen & What Can You Do? (April/May 2014 - Andrew St. James)
It can be surprising how quickly some people in our industry pick out a floor that is not flat. Not long ago I was standing with an experienced wood flooring professional when ...

Tales from the Front: Bear-Proof Your Floor Installation (April/May 2014 - Kim Wahlgren )
Back before David Old, president at Las Vegas, N.M.-based Old Wood LLC was in the wood flooring business ...

What the Supreme Court Says About Wood Floor Inspectors as Witnesses (April/May 2014 - D. Jeffrey Craven)
An article from the December 2013/January 2014 issue talked about the importance of inspector certification and qualifications ...

Trick of the Trade: Coming Unglued (February/March 2014 - HF Editors)
When you’re installing a glue-down floor against a backer board, take an extra minute...

Q&As: Normal Gaps & HVAC Delays (December 2013/January 2014 - HF Editors)
I’m receiving many complaints from customers related to gapping of their solid...